Privacy Policy

1. Introduction

We at Naeem — Usus Ibdaiyah For Information Technology Company, a Saudi limited liability company registered in Riyadh, Kingdom of Saudi Arabia (Commercial Registration No. 1010838017) — value your trust and are committed to protecting the privacy of our clients, website visitors, and users of our system and apps.

This policy explains the types of data we collect, how we use and protect it, and the rights available to you regarding it, in line with the Personal Data Protection Law of the Kingdom of Saudi Arabia and the regulations issued by the Saudi Data & AI Authority (SDAIA).

2. Data We Collect

We may collect the following data when you use our website, system or apps:

• Account and registration data: such as name, business name, mobile number, email address, and commercial registration details when requested.
• Business operating data: data the business enters into the system, such as its clients, staff, bookings, invoices and financial data.
• Booking data: when booking an appointment through the website or app, such as name, mobile number and appointment details.
• Technical and usage data: such as device type, browser, IP address and system usage logs.

3. How We Use Your Data

We use data only to the extent necessary for the following purposes:

• Providing our services, activating subscriptions and managing accounts.
• Providing technical support and contacting you about the service.
• Improving system performance and developing new features.
• Sending notifications related to bookings and the service.
• Complying with regulatory requirements in the Kingdom of Saudi Arabia.

4. Data Ownership

Full ownership of the business’s data and its clients’ data remains with the business at all times. Naeem processes this data only to the extent necessary to provide the agreed services and their technical support, and to improve system performance.

5. Data Sharing

We undertake not to sell your data or share it with any third party whatsoever, except in the following cases:

• With your explicit consent.
• With trusted service providers working on our behalf (such as hosting and online payment services), and only to the extent necessary to provide the service.
• When requested by the competent authorities under the laws in force in the Kingdom of Saudi Arabia.

6. Anonymous Analytics and Statistics

For general analysis, statistics and service improvement, we may use aggregated, fully anonymized data from which it is impossible to identify the business or its sensitive data, ensuring your privacy is fully preserved.

7. Data Security and Protection

We are committed to applying the highest standards of information security, data protection and privacy, in compliance with the regulations and policies issued by the Saudi Data & AI Authority (SDAIA). This includes appropriate technical and organizational measures to protect data from unauthorized access, alteration, disclosure, destruction or loss.

8. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences and measure site performance. You can control or disable cookies in your browser settings, noting that this may affect some website functions.

9. Your Rights

Under the applicable laws, you have the right to request:

• Access to the personal data we hold about you.
• Correction or updating of inaccurate data.
• Deletion of your data, to the extent permitted by law.
• Withdrawal of consent to processing, where processing is based on consent.

10. Data Retention

We retain data for as long as we provide the service and as necessary to achieve the purposes described in this policy, or for the period required by applicable law, after which it is securely deleted or anonymized.

11. Changes to This Policy

We may update this policy from time to time in line with regulations or to improve our services. The updated version will be published on this page with the date of the last update.

12. Contact Us

For any questions about this policy or your personal data, you can contact us via:

• Email: contact@cg.sa
• WhatsApp: +966 55 087 0025