Frequently Asked Questions

Yes. Start the free trial and explore every feature before choosing your plan.

No. Naeem is designed to be simple and easy, and the support team helps you set up step by step.

Yes. Manage one branch or many from a single dashboard.

The support team is here to help, and you can request a free demo at any time.

Yes — complete, from day one.

Yes. E-invoices issued by Naeem fully meet ZATCA's requirements, with no extra setup needed on your side.

Of course. A daily report brings together sales, expenses and net profit, and you can view it on your phone at any time.

Naeem flags the difference as soon as the shift is closed and shows every transaction in and out, so you can quickly find the cause.

Yes, you can set a minimum stock level for alerts.

Yes, product usage is recorded for every service.

Yes, and it alerts you before products expire.

Yes, with full support for multiple warehouses and transfers between them.

Yes — complete, from day one.

You can review and confirm the booking, or request online prepayment, before your team sets out — no wasted trips and no last-minute cancellations.

Yes. You can follow every visit in real time: on the way, service started, or completed.

Yes, and it shows what was prepaid and what's left to collect on arrival on the same screen, with no confusion.

Yes — complete, from day one.

Yes. You decide exactly who sees the accounts, who can book, and who only sees their own schedule — and you can change it at any time.

You set the commission rate per staff member or per service, and the system calculates it automatically with every invoice and gives you a ready report — no manual calculations.

They submit the request from their account, and once you approve it the system automatically blocks bookings on their days off — no action needed from you.

Yes — complete, from day one.

More than 13 detailed reports covering sales, expenses, taxes, staff performance and clients.

Yes. Every sale or expense shows up in your reports immediately, with nothing to refresh manually.

Of course. You can export any report and send it to your accountant in one click.

Yes. You can customize notification types for each staff member based on their role and permissions.

Absolutely. Naeem supports push notifications that appear on your phone's screen the moment something happens.

We're constantly developing our channels, and WhatsApp notifications will be available soon for even faster communication.

Of course. Turn any type of alert on or off with one tap in notification settings, so only what matters reaches you.

Yes. As soon as you activate an offer in the dashboard, it appears on your salon's booking page.

Using the "lapsed clients" report, export the list and send them a targeted SMS campaign with a "welcome back" discount coupon.

Absolutely. You have full control over the expiry date, the number of uses, and the minimum booking value.

Yes. Messages arrive under your salon's name, which boosts open and response rates, and you can schedule a campaign or send it right away.

Yes, you can set any amount you like — there are no limits on the value.

They receive it instantly by SMS or email with the card code, ready to use when booking or at the salon.

Yes. The balance stays saved in their account, the system deducts from it each visit, and the remaining balance is shown accurately.

Yes. Set the validity period and the included services in the dashboard before issuing the card.

Yes. Most entries are recorded automatically from activity in the system — and you can still add or edit any entry manually.

Yes. They can add new accounts or edit existing ones and link them to specific operations in the system.

Yes. Every financial transaction in Naeem is recorded straight into the journal — nothing is kept separately.

Yes. The accountant can create any type of journal entry — opening, adjusting, closing and more.

The website runs directly within Naeem — once your details are set up, it goes live, simple as that.

Yes. You have full control to turn any section of the site on or off to suit your strategy.

Absolutely. The website supports all the payment gateways enabled for your salon, for fast and secure collection.

Yes. The website is fully mobile-optimized and runs smoothly on every device — because most of your clients' bookings come from their phones.

Definitely — you can give each branch manager permissions for their own branch only, while you keep full access to view and manage every branch.

Yes. The system separates the financial and tax accounts of each branch to make filings and audits easier.

Yes, and every transfer is documented with a formal request to keep inventory accurate and prevent losses in transit.

Yes. The dashboard works on any device — track each branch's revenue and bookings from the office or on the road.

Absolutely. You can design custom packages and easily set where they are delivered and their own price.

While the client chooses the main service, the system smartly suggests "complementary services" (upselling), encouraging them to add these before confirming.

Yes. You can limit each service to the staff who have the right skills, ensuring quality and client satisfaction.

Yes. Set the start and end dates and the system turns the offer on and off automatically — you don't need to remember.

No. Reviews reach your dashboard first, and you decide which positive reviews to show to support your salon's image.

Both: a quick star rating for easy responses, and a free-text field for clients who want to share detailed feedback.

Set up notifications to alert you as soon as a low rating arrives, so you can step in quickly and handle it professionally.

Yes. Send your reply or a make-good offer straight from the dashboard, and all communication stays recorded in the client's profile.

Yes. The system is fully ready for Phase 2 of e-invoicing and sends invoices to ZATCA and records them automatically.

Naeem integrates with leading accounting and technology systems through advanced APIs that keep data flowing smoothly.

No. Connecting takes a few simple steps in the dashboard, and your salon can start accepting online payments right away.

Usually just a few minutes: choose the system in the dashboard and enter the connection details, and the Naeem team supports you step by step until everything runs smoothly.

Yes, you have full flexibility. Choose which services need prepayment or a deposit and leave the rest to be paid at the branch — all from a simple dashboard.

We work with fully licensed, approved payment gateways that encrypt all client data and protect your money. Transfers to your bank account are smooth and completely secure.

Absolutely. The system deducts the deposit from the invoice automatically when it is closed, and the client sees what was prepaid and what remains, clearly and without confusion.

The system applies the cancellation policy you set, fully automatically. If the cancellation is outside the allowed window, the deposit is kept for your salon automatically.