1. Terms

1.1. These terms and conditions (referred to as the “Terms”) apply to the client’s use of the Personal Care Centers Management System (Naeem) and all associated services, including third-party services (referred to as the “Services”) provided by Naeem.

1.2. We reserve the right to modify, amend, add, or remove parts of these terms at any time at our discretion, and it is your responsibility to regularly review these terms to check for any subsequent changes. By accessing, using, or continuing to use these services, you legally agree to be bound by these terms. You should not use these services if you do not agree to any of these terms. We reserve all rights not expressly granted to you in these terms.

2. Our Right to Make Any Modification

We may, from time to time, add, change, or remove certain features of the services or implement some improvements and minor technical adjustments to address potential security threats, for example. These changes may affect your use of the services. We may also choose to cease providing some or all of the services at any time, and no reliance can be placed on any of these terms – in their current form or otherwise – to ensure the continuity of the services or guarantee our continued support, maintenance, or provision of these services.

3. Payment Procedures

3.1. Upon receipt of the invoice, the client is required to officially approve the amount through electronic signature or by sending an email containing formal consent. The email should include explicit “approval” from you in response to the specified pricing, and we may also request the attachment of the commercial registration number and your business license if necessary.

3.2. Services will not be provided unless the invoice amount is fully settled in advance, and services will be activated within a maximum period of 7 days from the payment. However, we reserve the right to delay the activation process for the pre-mentioned 40 days (for example, in the case of your site not being ready).

3.3. Payment is to be made through bank transfer to the account specified in the invoice or by other agreed-upon methods, provided that a receipt of payment is provided.

4.Data and Security

When you register for the service, you agree to the following:

The accuracy of reports and data extracted from the system directly depends on the accuracy of the information entered into the system by the center.

Maintain the confidentiality of login data and refrain from disclosing it. (Naeem) in this case is not responsible for any leakage or damage to client data resulting from this matter.

Continuous updating of the center’s data in case of any updates.

5.Your Responsibilities

5.1. It is mandatory for you to appoint a designated person who will serve as a point of contact and be prepared to handle interactions with the system.

5.2. The client is fully responsible for their account information, ensuring its confidentiality. Any damage caused to the system due to misuse is the client’s responsibility.

6. Contract Termination Procedures

6.1. If you wish to terminate your contract with (Naeem) or do not wish to renew your subscription, you must notify us via the following email: Customers@cg.sa at least thirty days before the renewal date. After submitting the cancellation request, you will receive an email containing the required details. Please provide us with your business name, the name of the contact person, their phone number, the request number, details, reasons for cancellation, and your bank account information (IBAN, bank name, and beneficiary name).

6.2. In case of account, subscription, or agreement cancellation (if any), it will be terminated immediately.

6.3. In case of account cancellation (for any reason):

a. Your data will be deleted or disabled.
b. All rights accrued to you under these terms will be terminated.

7. Refund Policy

7.1. Our policy ensures the right to a refund within a period not exceeding thirty days. This means your entitlement to cancel the quotation within 30 days of approval before losing the right to request a refund.

7.2. You are required to submit an official refund request via email to Customers@cg.sa, including the following information: business name, name and phone number of the contact person, services for which you are requesting a refund, reasons for cancellation, and your bank account information (IBAN, bank name, and beneficiary name).

7.3. The refund policy applies only to software licenses and does not cover hardware and services if any.

8. Our Commitments

8.1. We will grant you access to your available reports as long as you continue to subscribe to the services.

8.2. We will train system administrators on the use of available reports in (Naeem).

9. Installation and Training:

9.1. We will provide your team with a remote training session on using the Naeem system.

9.2. The system will be installed within a maximum of 7 days from the deposit of the amount and the commencement of the agreement.

10. Our Right to Terminate Services

10.1. In the event of any breach of the terms, we reserve the right to cancel or disable your account at any time at our discretion.

10.2. We may also terminate your services by providing written notice at any time if:

(i) you fail to pay the financial obligations on time,
(ii) you fail to provide the necessary information required for the installation of services,
(iii) you do not allow the delivery of our services to you.

10.3. In case of terminating your contract according to the conditions mentioned above in sections 10.1 and 10.2, we will refund any pre-paid amounts for services not provided to you, with the possibility of deducting costs for any breach of the agreed-upon terms.

10.4. You may be notified in writing of the discontinuation of services at least 30 days before our services cease, and we will refund any amounts you have prepaid for services not provided to you.

11. User Content

11.1. In accordance with the agreed-upon terms, the content available through the services, including information, content, data, logos, trademarks, interfaces, designs, graphics, images, audio files, and other files, collectively referred to as “Na’eem Content.” The content provided by the end-user or partners is referred to as “User Content.” For example, user data related to the clients of a partner, payment information, lists, and operations, or information provided by end-users to us falls under User Content.
Our sole right to User Content is limited to the licenses granted according to the terms and to the extent necessary to provide necessary support to end-users or ensure the security of the service and its technologies.
11.2. Your data and User Content are your responsibility, and we are not liable for any loss or damage that your User Content may cause to you or others. We do not claim ownership of User Content beyond what is mentioned in the previous clauses, unless using User Content is necessary to provide present or future services. In such cases, when you publish or distribute User Content through or via the services, you grant us, our subsidiaries, or affiliates a transferable, non-exclusive, non-subject-to-fees license to use, display, operate, reproduce, distribute, publish, modify, quote, translate, and create derivative works from the mentioned User Content in any way and for any purpose necessary for the services from time to time.

11.3. By using and sharing User Content, you ensure that:

– You own and control all rights to the User Content you post, distribute, or have the legal right to publish and distribute this content for the services or through them.

– The use and publication or transmission of the mentioned User Content do not violate the terms and do not violate the rights of any person or entity or cause harm to them. If your User Content is used by other users, you grant us, our subsidiaries, affiliates, and partners a transferable, non-exclusive, and non-subject-to-fees right to grant sublicenses to those users to use the content in addition to the services in accordance with all applicable privacy laws and regulations.

11.4. You grant us a non-exclusive, non-fee, non-terminable license to use information and/or data collected during your use of the services (for business purposes), provided that we collect the information collectively or anonymize it before use. By doing so, we do not claim any intellectual property rights to the information and content we add to our services beyond this right.

11.5. By allowing a third party to access your User Content through the services, you acknowledge allowing us to secure the User Content for them, and we are not responsible for the consequences of their use of the mentioned content. The right to access User Content is subject to any agreements concerning end-users, application programming interfaces, or terms applicable to third parties, and fees may be imposed as a result. You can share your feedback, opinions, or suggestions on the services, and you agree to our freedom to use, modify, and adopt these suggestions without any obligations to you.

12. Intellectual Property Rights of Na’eem

12.1. Except for User Content, all content and software available through the services or used to initiate and manage the services fall under our rights, and those to whom this right is licensed. This includes intellectual property rights such as patents and their rights, copyrights, trademarks, service marks, trade names, internet domains, rights of fame, product design rights, the right to sue for presenting counterfeit goods, design rights, database rights, and the rights to use and protect confidential information (including trade secrets and their methods) and all other intellectual property rights in all cases, whether registered or unregistered, and including all applications and filing rights for renewal, extension, or priority. Any original work produced for you through us by the owner or subcontractors or employees is our property. By using the services, you acknowledge and agree not to oppose or act contrary to this ownership. We grant you a limited, revocable, non-exclusive, non-transferable license to access and view the Na’eem content available to you through the services, to copy and print the authorized portions of the Na’eem content for the purpose of using the services in a limited manner as outlined in these terms. You are not allowed to publish or use our trademarks or logos without prior written permission.

12.2. You can share any comments, opinions, or suggestions regarding the services, and by doing so, you acknowledge allowing us to use, modify, and adopt the mentioned suggestions without any obligations towards you.
Prohibition of Criminal or Unlawful Use

13. By agreeing, you acknowledge:

1) Not to use the services in an unlawful manner or for unlawful purposes, fraudulent activities, or in violation of these terms.
2) Not to infringe upon our intellectual property rights or those of any third party by using the provided services.
3) Not to transmit any materials involving defamation, slander, or other objectionable matters through the provided services.
4) Not to use the services in a way that may harm, disable, overload, weaken, or compromise our systems or security systems, or interfere with the use of other users.
5) Not to collect or obtain any information or data from the services or systems or decode any exchange operations to and from the servers responsible for the services.
6) Not to disclose or publish any information related to the user content of a third party or use information of another user for marketing purposes without obtaining explicit consent.
7) Not to access or register user login information using “bots” or any other electronic methods.

14. Privacy Policy

Please refer to our privacy policy for details on how we collect, use, and disclose information pertaining to a specific individual. By using our provided services, you agree to our collection, usage, and disclosure of personally identifiable information in accordance with the privacy policy. You also acknowledge allowing us to collect, retain, and utilize non-personally identifiable data, including general user content, for operational purposes such as improving services. Additionally, you grant us a non-exclusive, perpetual, and irrevocable right to use this data for the mentioned purposes.

15. Disclaimer Regarding Warranty

15.1 The service is provided on an “as-is” and “as-available” basis, and your use of the service is solely your responsibility. You agree that we have the right to use third-party providers for hardware, software, networks, and operational requirements to deliver the service to you. The actions and errors of third parties may go beyond our control, and therefore, we are not liable for any loss or damage resulting from the actions or errors of a third party. On behalf of itself and any third parties, (Company) expressly disclaims any other warranties that may apply or be implied under any legislation or law to the maximum extent permitted by law.
15.2 We do not guarantee the following:
a. Conformity of the services to your requirements.
b. That the services will be uninterrupted, secure, error-free, and well-regulated.
c. The accuracy and reliability of the services.
d. That the quality of products, services, information, and other materials you purchase or obtain through the services will meet your expectations.
e. The correction of service errors.

16. Liability Limits

By accessing the services, you hereby waive any claims or lawsuits of any kind against the company, its subsidiaries, affiliates, sponsors, suppliers, contractors, advertisers, vendors, other partners, or any of their directors, officers, agents, employees, or assigns, arising out of or related to any use of the services. This includes, but is not limited to, any claims or allegations that any of the aforementioned parties (collectively referred to as related parties) owe a warranty, or defend, secure, or indemnify you or any third party against any claim or allegation arising from your use or misuse of third-party products or services. Without limitation to the foregoing, we or any affiliated parties shall not be liable for any direct, special, indirect, consequential, or any type of damages – including but not limited to – loss of profits, business interruption, inability to access data, loss or damage to data, or damage to commercial reputation, whether during the term of the agreement or resulting from negligence, use or inability to use some or all of the services. This includes, but is not limited to, any damages resulting from reliance on the services or information obtained through us or any related parties, or resulting from errors, defects, viruses, delays in operation or transmission, or failure to perform, whether caused by force majeure, connection failure, theft, tampering, unauthorized access to records and our programs and services, or any related parties.
We do not accept liability under any circumstances for non-compliance and conformance with Payment Card Industry Data Security Standards (PABP) or Payment Application Data Security Standards (PA-DSS) programs.

17. Disclaimer Regarding Third-Party Materials

17.1 The services may contain links or referrals to websites operated by third parties (referred to as third-party websites), and third parties (referred to as third-party content) provide services for those interested in such information, including third-party service providers, payment service processors, and intermediaries whose services may be utilized as part of your use of the services provided. Therefore, you are solely responsible for your use of third-party website links or third-party content.
17.2 We reserve the right to establish relationships with third parties through any service or communication method, including but not limited to partnerships between (Na’eem) and its partners. In such relationships, we do not control or maintain third-party content or endorse it. Accordingly, we will use the information you provide to the third party for business inquiries only, and we do not control, maintain, or endorse any information provided by third parties. Consequently, you acknowledge that we are not responsible for any information related to a third party. It is advised to review the terms and policies, including data collection and privacy procedures, of any third-party website. It is your responsibility to research and scrutinize as per your own discretion before engaging with any third party.

18. Miscellaneous Provisions

18.1 The delay in taking any action against your breach of these terms does not constitute a waiver of such action in the future. For example, if there is a delay in paying any dues, you will still be obligated to pay them later, even if we do not pursue payment actions and continue to provide services.
18.2 Securing any of our services through a third party will obligate you to their terms and conditions as a result.
18.3 Disclosure of Information
The contract will be considered terminated upon the disclosure of any information by either party or for the purpose of defaming the other party through any means, whether verbal, written, online, or otherwise. Our services will terminate as a result, and the party disclosing the information will be liable for damages.
18.4 Governing Law of these Terms
These terms are exclusively subject to and interpreted according to the laws of the Kingdom of Saudi Arabia.
18.5 Dispute Resolution
Any dispute or claim arising out of or related to this agreement, its formation, breach, termination, or invalidity shall be resolved before the competent courts in the Kingdom of Saudi Arabia.

19. Legal Expenses

In the event that any party files a lawsuit against the other, the latter shall bear all legal expenses, attorney fees, and related costs.
In Case of Service Issues
If you have any questions or complaints regarding the services, please contact us via the following email:
support@cg.sa

20. Exceptions to the Agreement

The terms agreed upon and explicitly mentioned in the presented price are exceptions to this agreement.